FAQ’s

Why such a long delivery time?

Our delivery time is between 4 to 6 weeks from order. Our objects are all hand made to order by our artisans so this allows sufficient lead time for them to source the right material and then make your object. In the case of alabaster, this may require suppliers to excavate for additional materials if the stock they have available to them at the time doesn’t meet our strict standards.

Will the object I order look exactly the same as the images on the website?

All pieces are made to the designs seen in the images on the website however each object is made from natural materials with unique variations in natural veining and marking.  This guarantees that every item is authentic, individual and exclusive.  Since everything is handmade there may be small differences from the heights and weights shown on the product pages however this will not affect the design and character of the piece you choose.

How are the objects shipped?

Each object is placed in its own cloth bag and packed carefully in a box to protect it on its way to you.  Delivery is by express courier.

Does the price shown include Sales Tax?

Prices shown do not include Sales Tax or VAT. Items shipped outside the EU or to trade customers within the EU are not liable to VAT. If VAT is applicable it will be added at checkout.

What about customs duties?

We are not responsible for any import charges or duties which may be due on goods in the country of delivery.  You will be asked to pay these by the local authorities when the object reaches your country.

What if my PayPal payment fails?

Use the contact form to let us know and we will provide you with bank transfer details so you can pay that way. Meanwhile you can check your PayPal transaction limit by clicking on this link and following the instructionshttps://www.paypal.com/us/selfhelp/article/What-is-the-maximum-amount-I-can-send-with-my-PayPal-account-FAQ732